If you are experiencing an issue when making a payment at checkout, please double-check and follow the guide below.

Error message

• Please make sure you have inputted the correct details.
• If all details are correct, please contact your bank to confirm there are no issues with your card.
• If the above checks do not resolve the problem, please contact us and provide relevant details so we can investigate further.

To help us resolve your issue efficiently, please include as many of the following details as possible:

• Your operating system (e.g. iOS, Android, Windows, macOS)
• Your internet browser (e.g. Firefox, Safari, Chrome, Edge)
• The payment method you attempted to use (e.g. PayPal, Visa)
• A description of the issue and the exact time it occurred
• Any error message you received

Payment Declined

If your credit or debit card was declined, please check the following:

• Card expiry date
• Whether your card’s billing address matches the address entered during checkout
• If the above steps do not resolve the issue, your card issuer or bank will be able to provide further information. If paying via PayPal and your transaction is declined, please contact PayPal support directly.